Written off hours

How many hours will be written off?

If you have hours on your balance, at your billing date the number of hours for one week will roll over to the next month and everything else will be written off.

Example:

· You purchase a subscription of 16 hours (which is 4 lessons per week plan)

· You use 10 hours

· 6 hours are left

· 4 hours will roll over to next month (because you will have 4 lessons per week plan), and 2 hours will be written off.

HOW TO AVOID LOSING HOURS AT THE RENEWAL DATE?

The best possible way to avoid written off hours is to schedule all the balance you have with your tutor for that month! 

Feel free to schedule lessons in advance!

What if I cannot schedule my lessons as my tutor is sick?

In this case, you can pause your subscription until your tutor becomes available again.